Sassy Tails Refund and Exchange Policy:

At Sassy Tails, we strive to provide high-quality products and exceptional customer service. We understand that sometimes issues may arise with your purchase, and we are committed to resolving them promptly. Please read our replacement and exchange policy carefully to ensure a smooth process.

1. Replacement Eligibility:

   • To be eligible for a replacement or exchange, customers must have recorded a video while opening the package.
   • Any visible defects or damages to the product must be clearly visible in the video.
   • The video should be submitted within 24 hours of receiving the package.

2. Submitting a Replacement Request:

   • To initiate a replacement request, customers should send an email to our customer support team at support@sassytails.in or whatsapp on +91 9920594470 with the subject line “Replacement Request – [Order details].”
   • Attach the video recording clearly showing the defect or damage to the product in the email.
   • Include a detailed description of the issue, along with your contact information and order number.

3. Replacement Process:

   • Upon receiving your replacement request, our customer support team will review the video and the provided information.
   • If the request is approved, we will notify you via email and provide further instructions.
   • Customers will be responsible for shipping the defective or damaged product back to us, following the instructions provided.
   • Once we receive the returned item, we will inspect it to verify the reported defect or damage.
   • If the defect or damage is confirmed, we will proceed with sending a replacement product or initiating an exchange.

4. Exchange:

   • In cases where the same product is no longer available, we will offer an exchange for an item of similar value.
   • The customer will be responsible for any price differences, taxes, or shipping fees associated with the exchange.

5. Non-eligible Items:

   • Certain items, such as personalized or custom-made products, may not be eligible for replacement or exchange unless there is a manufacturing defect.
   • Products that show signs of misuse, mishandling, or intentional damage by the customer will not be eligible for a replacement.

Please note that we do not offer refunds; our policy is limited to replacement or exchange. By recording a video while opening the package, you acknowledge that you understand and agree to the terms of our replacement and exchange policy.

If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team at [contact number or email address]. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Sassy Tails!